See the World through your customers’ eyes
By Ivan Seselj · 30 March 2017 · Hot Tips
By Ivan Seselj · 30 March 2017 · Hot Tips
Discover how Toyota's lean principles can revolutionize your small business, but only if you're willing to step out of your comfort zone and see the world through your customers' eyes. Read on to learn the surprising truth about what it takes to truly put your customers first.
“Go see, ask why, show respect.” The words of Toyota chairman Fujio Cho have become renowned as the basic lean principles on which to build and run a large business but what does this mean for small to medium-sized Australian businesses? The concept here revolves around the importance of business leaders getting up from their desks […]
Tags: Change Management, collaboration, Customer, front-line staff, Fujio Cho, Innovation, Ivan Seselj, PR