The future of AI-powered chatbots in business: From niche processes to industry features

Summary

Less than a decade ago, the concept of an Artificial Intelligence (AI) powered agents answering customer questions in real time was still considered out of reach for businesses of all sizes. Today, these virtual agents, otherwise called chatbots, are very real, indeed with business adoption growing exponentially. Last month NAB rolled out its ‘virtual banker,’ […]

Tags: AI, algorithm, artificial intelligence, Automation, chatbot, chatbots, Mark Armstrong, Progress