Social media feedback falling on deaf ears
By Gina Baldassarre · 25 September 2013 · Locked
By Gina Baldassarre · 25 September 2013 · Locked
A new study reveals a shocking truth about the impact of online reviews on businesses. Discover the surprising answer in 'Social media feedback falling on deaf ears'
Given there are dozens of popular review websites for every type of business, you could be forgiven for thinking that consumers wield more power than ever when it comes to online feedback.
Tags: American Express, customer complaints, customer feedback, Customer Satisfaction, dealing with customer complaints, dealing with customer feedback, feedb, geoff begg