How to ‘surge-proof’ your customer service

Summary

Surge periods are normal part of any business activity, especially as customer demand peaks around a range of common annual events such as Easter, which is just around the corner. Over the past few years businesses have seen about 50-60% increase in support volume over the holiday period, but despite being aware that businesses are […]

Tags: bots, customer support, Easter, FAQ, Freshdesk, Google Analytics, holiday, holiday season