How to deal with ‘friendly’ fraud when your business’s online customers aren’t so friendly
By Andrew Reszka · 30 January 2018 · eCommerce
By Andrew Reszka · 30 January 2018 · eCommerce
As online shopping surges, a growing number of customers are turning to 'friendly' fraud, costing businesses millions. Can you spot the signs before it's too late?
Every year we see an increasing number of people buying or selling online. In 2016, Australians completed 8.1 billion card transactions, totalling $714.5 billion. By 2020, forecasts project that online shopping will have doubled since 2015 and account for 15 per cent of all retail sales globally. However, as more people shop online, businesses not only […]
Tags: Andrew Reszka, chargeback fraud, credit card, friendly fraud, merchant, Online, returns, Sales