Shoppers reveal what really puts them off using retail tech this Christmas

By Yajush Gupta · 25 November 2025 · Retail

Shoppers reveal what really puts them off using retail tech this Christmas

Retail tech woes this Christmas: What's really putting shoppers off?

As the holiday season approaches, Australian shoppers are increasingly frustrated with self-checkouts and AI chatbots. But what's causing their growing discontent?

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Summary

The loss of human interaction now outranks data privacy concerns for Australian shoppers navigating self-checkouts and AI chatbots, QUT study finds.