Is customer service a dying art small business can save?

Summary

Customer service is a simple concept to grasp. Serve your customers well and they’ll come back, don’t serve them and they’ll go elsewhere. Despite the simplicity the latter is happening. Business is embracing self service to reduce overheads leaving frustrated customers to do all the work. I’m horrified that by 2017 it’s predicted two thirds […]

Tags: automated customer service, Communication, Customer Service, self service, Small Business, Technology