By Lorna Brett · 25 January 2012 · Growing
See the complete version on Dynamic Business for the full story and insights.
Local businesses are being warned to prepare for the arrival of eight customer service ‘megatrends’ over the next decade, or risk losing business to savvier competitors both locally and internationally.
Tags: BDA Australia, Customer Loyalty, Customer Retention, Customer Service, customer service megatrends, customer service trends