By John H F · 25 July 2008 · Growing
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Getting the most out of the employee-customer encounter is essential for a business, and the first step to managing employee-customer interaction is measuring the customer experience. “Quality” is easy to measure and manage in some contexts, and extremely difficult in others. Businesspeople have a pretty good idea how to judge the manufacturing process that yields […]
Tags: Customer Relations, Employee Interaction, Employee-Customer Engagement, Nukte, Staff