Are queues losing you customers?

By Guest Author · 4 July 2007 · General

Queues costing Aussie retailers dearly

Australian consumers are losing patience with retail queues, threatening to take their business elsewhere. Will your store be next to suffer the consequences?

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Summary

Australian consumers are getting fed up with queuing in retail stores, and won't hesitate to take their business elsewhere, according to a new NCR survey. Almost all of the 1,100 respondents surveyed by the retail technology company say queuing has become part of their daily lives. Retail checkout queues are of particular concern, causing angst […]