Social media users are squeakier wheels when it comes to customer service
By Entrepreneur.com · 8 May 2012 · Locked
By Entrepreneur.com · 8 May 2012 · Locked
You're missing out on a major revenue boost if you're not using social media to deliver top-notch customer service. Discover the surprising secret to turning social media users into loyal customers.
Not convinced your business should provide customer service via social media? Turns out, social media users spend more when they receive great service.
Tags: 2012 American Express Global Customer Service Barometer, Customer Service, Entrepreneur.com, online customer service, Social Media