Major banks gaining satisfaction over rivals
By Shauna O'Carroll · 23 December 2011 · Locked
By Shauna O'Carroll · 23 December 2011 · Locked
See the complete version on Dynamic Business for the full story and insights.
The four major banks are closing the gap in business satisfaction against smaller rivals. Satisfaction with the Big Four climbed to a new record high in November, continuing a trend seen throughout 2011, according to the DBM Consultants Business Financial Services Monitor.
Tags: Australian Banks, Banks, CBA, Commonwealth Bank, Customer Satisfaction, Customer Service, DBM Consultants’ Business Financial Services Monitor, Westpac