By David Olsen · 12 March 2010 · Locked
A global report has exposed a staggering 74.5% drop in customer service quality over the past five years. But what's behind this alarming trend, and what does it mean for your business?
Research conducted by John Stanley Associates has shown a 74.5% drop in the level of customer service around the world in the last five years. This is part of the findings revealed in the latest research by John Stanley Associates on their live Webinar to retailers on 11th March 2010. The research, carried out over […]
Tags: Customer Service, report, Retail, survey