Businesses with multiple service channels are ‘scrambling’ to meet customer expectations

By James Harkness · 31 January 2018 · Locked

Businesses with multiple service channels are ‘scrambling’ to meet customer expectations

Full details: Businesses with multiple service channels are ‘scrambling’ to meet customer expectations

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Summary

Leading companies across a range of sectors – including finance, utilities, government, education, automotive and telecommunications – need to lift their game when it comes to customer experience (CX), a new study reveals. CX consulting firm, Customer Service Benchmarking Australia (CSBA), studied 3000 customer interactions with 136 companies in Australia, assigning each a score out of 100 […]

Tags: aul Van Veenendaal, call centre, chat, Commonwealth Bank, CSBA, Customer Experience, Customer Service, Customer Service Benchmarking Australia