AFCA sees fewer complaints from small businesses in 2021-22

By Yajush Gupta · 11 August 2022 · News

Small businesses see significant drop in complaints

The Ombudsman Service received a staggering number of complaints in 2021-22, but a surprising few came from small businesses. What does this shift mean for the future of small business operations?

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Summary

Around 5% of the more than 72,000 complaints that the Ombudsman Service received during the previous fiscal year came from small businesses.