ACCC tells Qantas to up the customer service ante
By Lorna Brett · 3 November 2011 · Locked
By Lorna Brett · 3 November 2011 · Locked
The Australian Competition and Consumer Commission has taken Qantas to task over its handling of customer complaints following a major fleet grounding. But what exactly did Qantas do wrong, and how will it change its ways?
Qantas has been warned by the Australian Competition and Consumer Commission (ACCC) to better its response to consumers impacted by the grounding of the fleet last weekend.
Tags: Accc, Alan Joyce, as, Australian Competition and Consumer Commission, Fair Work Australia, Fair Work Policy, Qantas flights, Qantas grounding