No bots about it: the technology that will inevitably become the norm in customer care

By James Harkness · 5 July 2017 · Business Tech

No bots about it: the technology that will inevitably become the norm in customer care

Full details: No bots about it: the technology that will inevitably become the norm in customer care

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Summary

The use of chatbots in mobile messaging will inevitably ‘usurp’ call centres as the norm in customer care but businesses must take care not to overstate the capabilities of their bots, according to Steven Fitzjohn, the regional vice president (APAC) at LivePerson. To better understand attitudes towards the use of chatbots in customer care, the […]

Tags: bot, call centre, chatbot, chtbot, customer care, Customer Service, LivePerson, mobile messaging