The pandemic has given businesses a new standard for customer engagement

Image credit: rupixen

As a direct result of these shifts, businesses need to find alternative, yet meaningful and effective ways to connect with customers, who at the same time are shifting their expectations…

Digital customer experience: How Australian SMBs can up their game in 2021

Image credit: Austin Distel

For many SMBs today, finding new, digital ways to engage with customers is not merely a matter of building a thriving business, it’s about surviving…

How to use intuitive technology to gain customers and keep clients

Imagine calling your favourite business and it knows what you need without you saying a word. Ground-breaking intuitive technology recognises your phone number, remembers your name, your address, what you like and automatically predicts where to place your call. It can let a business know if you are a loyal regular caller or a pest… Continue reading How to use intuitive technology to gain customers and keep clients

Why all business owners need to record phone calls

Telecommunications expert and CEO of Captivate Connect, Mark Horwood, talks us through why all business owners should record their phone calls with customers. State-of-the-art technology is revolutionising the telecommunications industry and offers business owners a valuable opportunity to improve accountability, productivity and customer satisfaction. Telecommunications expert Mark Horwood said business owners, staff and customers should… Continue reading Why all business owners need to record phone calls

Top10 Dynamic Entrepreneurs: David Fazio on the importance of customer service and staying Aussie

David Fazio, co-founder of MATE

We are all too familiar with the pain of trying to get in touch with telecommunications companies and their lacking customer service. From endless time spent on hold to ineffective conservations with customer service in general, Australian users are tired and frustrated from trying to find a reliable internet service provider that pays attention to… Continue reading Top10 Dynamic Entrepreneurs: David Fazio on the importance of customer service and staying Aussie

Trust and the role it plays in creating strong customer relationships

Byline: Charles Heunemann, Managing Director, VP Asia Pacific for Natterbox Limited Acclaimed American author Dr Stephen R. Covey argued that in all our relationships we have an “emotional bank account” and our interactions either increase or decrease the balance of trust and connection. “When the trust account is high, communication is instant, easy and effective,”… Continue reading Trust and the role it plays in creating strong customer relationships

Marketing professionals: Are you sure you’re acing the customer experience?

Byline: Chris Gibbs, General Manager Asia Pacific and Japan, Acquia Have you heard that customer experience is the key to success but are not sure how to go about doing it better in your own business? You’re not alone. Many Australian enterprises are not against the idea of improving the quality of their interactions with… Continue reading Marketing professionals: Are you sure you’re acing the customer experience?

Let’s Talk: The X Factor

Today we’re discussing customer retention and what businesses need to do to in order to achieve the so-called “X Factor” with their audiences. Customer experience is becoming increasingly important as the ability to share positive or negative reviews online is so easy in today’s digital age – and it can be very damaging to a… Continue reading Let’s Talk: The X Factor

How to take your business to the next level

So, you’ve made the decision that it’s time to take your business up a notch. You’ve enjoyed a relative amount of success so far and wantto expand your enterprise. The problem is, you need some direction. There’s nothing wrong with this, as there are steps to take to solve the problem. Focusing on the future… Continue reading How to take your business to the next level

Customer service trends making waves in 2018

As we hit the halfway mark of the year, it’s the perfect time to sit back and reflect on what has unfolded during the first half of 2018. As a business owner you’ll want to use the time to look at how well your business has done, what has or hasn’t gone as planned, and… Continue reading Customer service trends making waves in 2018