Contactless payments offer frictionless new ways to engage shoppers

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Shopper behaviour defined how businesses responded to COVID-19, with hygienic service and payment practices among the quickest areas to transform in order to meet changing customer expectations. Independent research commissioned by Adyen, shows that even as we emerge from the pandemic, consumers want the pleasure of making a purchase without worrying about their safety. They also expect businesses… Continue reading Contactless payments offer frictionless new ways to engage shoppers

Digital customer experience: How Australian SMBs can up their game in 2021

Image credit: Austin Distel

For many SMBs today, finding new, digital ways to engage with customers is not merely a matter of building a thriving business, it’s about surviving…