Contactless payments offer frictionless new ways to engage shoppers

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Shopper behaviour defined how businesses responded to COVID-19, with hygienic service and payment practices among the quickest areas to transform in order to meet changing customer expectations. Independent research commissioned by Adyen, shows that even as we emerge from the pandemic, consumers want the pleasure of making a purchase without worrying about their safety. They also expect businesses… Continue reading Contactless payments offer frictionless new ways to engage shoppers

The pandemic has given businesses a new standard for customer engagement

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As a direct result of these shifts, businesses need to find alternative, yet meaningful and effective ways to connect with customers, who at the same time are shifting their expectations…

It’s time to put data science and engineering in the hands of the business

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As the volume of business data available has grown exponentially, a new discipline has evolved. There is now a better way…

Let’s Talk: Automation – To be or not to be for your business?

Pictured: Robot 'Pepper' | Credit: Alex Knight

Automation, what is it good for? Is automation a good idea for all businesses? What limitations are there? Let’s talk..

iOS 14 and increased privacy: What it means for your small business

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The upcoming changes are a win for improving the privacy of social media users, but it will substantially change the world of marketing. It’s time to invest in other touchpoints…

Q&A: Cybersecurity and how to lower the risk to your business

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We sat down with Scott McKinnel, a manager at international cybersecurity company Tenable, to discuss the cyber threats putting businesses at risk and what can be done to crack down on these vulnerabilities.

Bing at the ready: Microsoft officially supports Australia’s media code as Google eyes an exit

REDMOND, WASHINGTON - JULY 17: A building on the Microsoft Headquarters campus is pictured July 17, 2014 in Redmond, (Stephen Brashear/Getty Images)

Microsoft is determined to play ball with the Australian Government as they eye a potential growth spurt that would come with Google leaving.

How Australian retailers are reimagining customer experience

The customer is always right is an adage that has been driving the way we do business for years. While the concept of customer experience (CX) has evolved, business processes have not.  Today, the smartest organisations are creating competitive advantage by placing customer wants first and managing their customer experience from start to finish. In the… Continue reading How Australian retailers are reimagining customer experience